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<item>
<title>Call-forwarding to a fax server no longer works</title>
<link>http://www.vonage-forum.com/ftopic23636.html</link>
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<blockquote>Considering it would cost $10/mo to be able to send/receive faxes using an e-mail service, the cost advantage of using Vonage would be significantly reduced making me rethink staying with Vonage.  I have been a very happy customer for three years.</blockquote>

I'm using MaxEmail.com for inbound fax service.  There was a $10 setup fee, and it cost me $24 for a whole year.  This means it was about $3/mo the first year, and $2/mo thereafter. This gets me up to 100 pages/mo of inbound faxes.  With the $24/yr plan you don't get a number in your area code, but that wasn't a big deal to me.  Most people that ever fax me are faxing long distance anyway.

For outbound faxes, I use faxzero.com.  They allow two free faxes (3 page limit) per day.  That covers the vast majority of my faxing needs. If I need to fax more than 3 pages, or send more than 2 faxes a day, I use the vonage v-fax feature, or the outbound feature on my maxemail.com account at about 5 cents a page.

Having said all that, I'd be willing to drop the $2/mo maxemail in favor of the $10/mo vonage fax line, if vonage would offer the option to receive faxes as pdf email attachments. Scanning documents to send with efax, maxemail, faxzero, or any other web based service is a hassle.  Much easier to stick them in the fax machine, enter the number and click send.  I don't want to receive hard copy faxes. I can print them if I need to, but I want the ability to access them from any computer, which means they need to be in my email.  This way I can have people fax me no matter where I am.

I refuse to pay $10 for the fax line, and then still have to pay for the fax to email service on top of that.  So I won't be forwarding to a fax server as you do.
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<title>E-mail to field for voicemail e-mails  is problematic</title>
<link>http://www.vonage-forum.com/ftopic23659.html</link>
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It's nice to have voicemail sent to e-mail.  Even multiple e-mails.

But has anyone else noticed that the [b:1c1565d6fd]To:[/b:1c1565d6fd] field has become problematic?

Vonage is now putting the account holder's name as the Display Name in the to-field for all e-mailed voicemails.

So you can send voicemail to 5-email addresses - say the account holder and a spouse.  And the e-mail in the spouse's mailbox will read &quot;To: Account Holder &amp;lt;spouse@example.com&amp;gt;&quot; instead of &quot;To: Spouse Name &amp;lt;spouse@example.com&amp;gt;&quot;

This gets worse if the additional e-mail address is an employee.  Or, when the account holder is different from the primary user.  (Say, a parent holds the account, but one line is used exclusively by a child.)

Seems rather ill-considered.  If there's going to be a Display Name, it really should be controlled by the user, not forced by Vonage.

A trouble ticket resulted in a canned &quot;maybe someday&quot; reply.  

Others who agree might want to submit their own tickets; usually numbers count.
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<category>VoIP Feature Wish List</category>
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<title>Fax to E-mail</title>
<link>http://www.vonage-forum.com/ftopic22243.html</link>
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<![CDATA[
<blockquote>I agree when using efax, Onesuite or maxemail, you need to scan your document to fax it BUT take note that most documents now (pictures, resumes, files) are already in digital form. To be honest I got more pictures in my PC than all pictures (hard copy) I had for my entire life. Same thing with other files/documents. I only had to scan twice since I started using Onesuite Fax Plus 2 months ago compared with the almost hundred pages I've sent that's already on my PC.</blockquote>

Yes, most documents are already in digital form, but most of those get sent as email attachments.  Usually when I need to fax something it's something I had to fill out or sign. It would be nice after signing a document to be able to drop it in my fax machine, punch in a number, and then click send. I'd pay the extra $9.99/mo for that convenience if I could receive the faxes as pdf files.   As a matter of fact, I sometimes use this as a more convenient scanning method.  Rather than scanning a document and saving it as a pdf, it is easier to fax it to myself and receive it as a pdf attachment in my email.
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<category>VoIP Feature Wish List</category>
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<title>Major problems with Cyprus mobile number</title>
<link>http://www.vonage-forum.com/ftopic23658.html</link>
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So first you have to understand that Vonage is not physically connecting calls to Domestic or International non Vonage lines. They route calls based upon location through a specific partner carrier. International calls will also then be sent from Vonage's carrier through an underlying carrier who may use another carrier to get to the far end carrier receiving the call. This is how telcom works with any provider. It just does not go from your provider to the end point.

In order for Vonage to assist you, it must be escalated. Your calls to level 1 and level 2 tech support will not fix anything. These people are only there to help customer plug things in and reboot devices. They are just part of Customer Care. You must be escalated to Advanced Operations who will be able to open a ticket with the carrier causing the issue and also route you through a different carrier to the number having the problem for the time being.
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<title>get a new service</title>
<link>http://www.vonage-forum.com/ftopic23242.html</link>
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Good insights.

Thats why a competitor is always welcome for use consumers. More competitors means (almost always) better service, cheaper price for us.
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<title>Fax to E-mail</title>
<link>http://www.vonage-forum.com/ftopic22243.html</link>
<guid isPermaLink="true">http://www.vonage-forum.com/ftopic22243.html#128014</guid>
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<blockquote>The problem with onesuite or efax or any of the other online faxing services is that you have to go through the hassle of scanning the document before you can fax it.  I would be willing to pay for the vonage line if I could send outbound faxes from my fax machine with it, but have inbound faxes emailed to me as a pdf.  I don't want inbound faxes going to my fax machine because: 1) I don't want to print most of them. I'd rather have the information on my PC where I can view it whenever I want and  2) I want to be able to receive the fax wherever I have email.

Right now I use an online faxing service (maxemail) that costs me $24/yr.  I'd gladly pay the $9.99/mo Vonage wants if I could still receive my faxes as email pdf attachments.</blockquote>

I agree when using efax, Onesuite or maxemail, you need to scan your document to fax it BUT take note that most documents now (pictures, resumes, files) are already in digital form. To be honest I got more pictures in my PC than all pictures (hard copy) I had for my entire life. Same thing with other files/documents. I only had to scan twice since I started using Onesuite Fax Plus 2 months ago compared with the almost hundred pages I've sent that's already on my PC.
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<category>VoIP Feature Wish List</category>
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<title>Setting up vonage in india(jaipur(rajasthan))</title>
<link>http://www.vonage-forum.com/ftopic21514.html</link>
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Hello Friends

I am a vonage user since one year now and the community members heped me a lot for setting up my vonage connection the first time.
It was a great help.

Recently about two days back my phone line got messed up and i was unable to access internet but the problem was corrected by my ISP(BSNL).The problem i am facing now is that i am unable to connect to the vonage network.Everytime i connect my devices in the following manner
internet modem------&amp;gt;vonage router(motorola vt2442)---------&amp;gt; computer

I am unable to connect to the internet and when i lift the phone it says, unable to detect network settings, can anyone help me please.

The power light on the vonage adapter is blinking green and the internet light is solid green when i connect it to the modem.I have tried cloning ny pcs mac address in the ppoe settings under wan configuratioon but it doesn't work

It would be kind as i am trying to fix this problem for my parents.

Thanks and Regards
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<title>Major problems with Cyprus mobile number</title>
<link>http://www.vonage-forum.com/ftopic23658.html</link>
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Whenever I try to call my friend in Cyprus' mobile number, it never works. Either she can hear faint noise from my end without me hearing anything from her (It just kept ringing while she could hear stuff) or I can hear her a bit while she can't hear me. I've had this problem for a while and I don't feel very confident that it is going to go away soon (How many people call Cypriot cell phones?) or that Vonage's tech support will have a solution, so I'm hoping someone here may have some ideas on this. I've tested landlines there and in other international locations that seem to work, but it's always a no go for mobile numbers in Cyprus. I'm probably going to end up switching phone providers if I can't figure this one out since I really need to stay in touch with this person, so I would be extremely appreciative of any ideas I can get.
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<title>Vonage in UAE</title>
<link>http://www.vonage-forum.com/ftopic23657.html</link>
<guid isPermaLink="true">http://www.vonage-forum.com/ftopic23657.html#128011</guid>
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Hi

I have read through a number of previous posts on here about this but some a quite old.  Here is the info I have.

Just arrived in UAE and want to get vonage working.  I have read that I need a VPN, however my first problem is that I cannot even find a VPN site that is not blocked so I can't even purchase one and get past that hurdle.  My next hurdle would be setting it up.

Please can someone point me to a few VPN sites that have not yet get blocked or maybe point me to a new solution that someone has found to this problem.

Thanks in advance
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<category>Vonage</category>
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<title>Vonage won't stop taking money even when you cancel account</title>
<link>http://www.vonage-forum.com/ftopic23564.html</link>
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That very well may be, and they may have changed the Terms of Service. Most ToS agreements state that the terms can be changed at any time (which sucks, but what else can you do?). It's usually a good idea to check those again before you cancel your service.
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<category>Vonage Canada</category>
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