HELP: Comcast->NetgearRangeMAX->RTP300->Computer (p

Posts: 1 · New Forum Member Joined: Mar 05, 2008 Posts: 1

Here is my network. I use to connect directly to the Netgear and had no problems. Unfortunately with my new setup using Vonage, I can NOT Remote Desktop into work anymore.

I do not need two network segments. It seems pretty clear that my setup was working when the Netgear assigned my computer an IP address. Now that the Netgear assigns the RTP300 an address and the RTP300 assigns my computer an address on its new segment, I'm having issues. Would it be best to somehow not have two segments and have the Netgear assign my computer an address directly? Or is there a better way?

Posts: 5 · New Forum Member Joined: Jan 22, 2007 Posts: 5

If by “I can NOT Remote Desktop into work anymore” you mean you can not remote into your work machine from you home machine then, based on seeing a similar issue before, I suspect the change of the default gateway caused the problem. You have a couple possible solutions.

1) Connect your computer directly to your router instead of the Vonage router.
(this is my suggestions and is the easiest)

2) Contact the support groups at work and they should be able to determine what changes need to be made to open re-establish the connections again.

Posts: 111 · Vonage Forum Senior Joined: Jan 26, 2008 Posts: 111

TechGuy99 wrote:

If by “I can NOT Remote Desktop into work anymore” you mean you can not remote into your work machine from you home machine then, based on seeing a similar issue before, I suspect the change of the default gateway caused the problem. You have a couple possible solutions.

1) Connect your computer directly to your router instead of the Vonage router.
(this is my suggestions and is the easiest)

Maybe this will help:
http://vonage.nmhoy.net/tworouters.html

Posts: 1 · New Forum Member Joined: Nov 22, 2008 Posts: 1

Is this the same configuration that I need for comcast modem and a vonnage modem? I ask this because I need to Put a router in the mix with the rest of the mess

Posts: 111 · Vonage Forum Senior Joined: Jan 26, 2008 Posts: 111

TechGuy99 wrote:

1) Connect your computer directly to your router instead of the Vonage router.
(this is my suggestions and is the easiest)

I agree wholeheartedly.

I can't speak for this particular model Linksys (I have a Linksys SPA2102 for my additional line with another VoIP provider) but I can tell you that mine may make a good phone adapter but it's a lousy router. I tried hooking a computer directly to my router and had 15000Kbps download and upload, but if I plugged the same computer into the LAN jack on the Linksys VoIP adapter both my speeds were cut in half.

If you just need more LAN ports for your devices I would suggest the Linksys BEFSR41 router as an example. That particular model has worked fine... for me, anyway. But set it up as a switch. You plug from your router into one of the LAN ports, give it a static IP address like 192.168.1.2, and disable DHCP. That way any computer connected to it will still show up in your router's control panel with its own IP address as assigned by your router, not your VoIP thingy. Definitely using it (Linksys VoIP adapter) as a stand-alone device for phone only is the way to go, IMO.

Posts: 16 · Posted: Sat Nov 29, 2008 6:42 pm Post subject: Wire it differently

Why in the world would you not just hardwire the desktop computer to the router like before? Who told you to wire it to the vonage router?

Posts: 6 · New Forum Member Joined: Dec 04, 2008 Posts: 6

Or simply turn off the firewall on your Vonage device or DMZ your PC Smile

On your Vonage device there is a feature called voice optimization that's why we recommend customers to connect the Vonage device directly to their modem, when you put it behind a router (even tho they have those fancy automatic Qos prioritization routers) if you don't configure it you will still have audio problems, since your PC or PCs are connected to your router, the bandwidth will be splitted before it can reach the Vonage device.

Posts: 111 · Vonage Forum Senior Joined: Jan 26, 2008 Posts: 111

cx_mulas wrote:

Or simply turn off the firewall on your Vonage device or DMZ your PC Smile

On your Vonage device there is a feature called voice optimization that's why we recommend customers to connect the Vonage device directly to their modem, when you put it behind a router (even tho they have those fancy automatic Qos prioritization routers) if you don't configure it you will still have audio problems, since your PC or PCs are connected to your router, the bandwidth will be splitted before it can reach the Vonage device.

They should have QoR ratings... (Quality of Router) LOL

I have no doubt that you get what you pay for with routers and some of them perform as stated here above. In my case (Verizon FIOS) my router and modem are all wrapped up in the one Actiontec device. But at least this unit has the good sense to prioritize voice traffic. In fact in the manual where it says how to change the QoS settings it has this big hand up that says "STOP!!! Don't mess with these settings unless told to do so by your ISP" (or words to that effect). Maybe that is why if I went to buy one it would set me back about $150 or so.

Anyway, with this unit I can go to a VoIP test site and get an MOS rating of 4.4. And since those sites don't actually test your VoIP device but rather simulate a call using Java on your puter, then if your puter and phone adapter are both connected the same way you should be doing fine when you make a call if the test site says you are good to go. Well good to go assuming your phone adapter is performing up to speed, that is.

Well, that's assuming also you went into your Vonage account and set your bandwidth to max. quality and all that too.

So, if a test site gives you a lousy report on your simulated call then you indeed need to go into the router and figure out how to make it behave QoS-wise, right? Or if it can't be taught to mind, then chuck it into the trash and go get you a good one. Razz

And isn't that where the highest percentage of troubles as reported on here come from? People trying to get by as cheap as possible? Or just innocently thinking routers is routers, no matter what?